About us
Our Mission is to help organizations in achieving their goals by creating value in People, Processes, and Data Management. Our Team possesses extensive knowledge of the online gaming industry across European and American markets, acquired through leadership roles and firsthand experience as punters. With our operational expertise and strong commitment to delivering added value, SDK stands as a valuable asset for any organization, independent of their industry or sector.
People
Management and Leadership Development
We help organizations grow their Leaders, equipping them with key tools to reach their goals
Performance Management and Appraisal Framework Design & Delivery
Setting high standards and measuring performance against them has the potential to improve the overall output of any organization. We are here to help you achieve this
Competency Framework Development & Career Pathway Development
A horizontal and vertical career growth plan presents two internal promotion options that help businesses create more value and retain their talent
Internal and External Recruitment
We help businesses with every step of the process
Project Management
If Project Management is something you’d like to outsource, our Team will be more than happy to help
Employee Engagement. Framework Design and Delivery
Having effective Employee Engagement strategy in place helps organizations create a better work culture, reduce staff turnover, increase productivity and customer satisfaction, and generate more company profits
Processes
Service Delivery
We can set up a contact center for you or if you simply want to outsource CS, we can do that too. If a review and improvement of your existing CS is what you need, we will be more than happy to help
Workforce Management
Contacts volume forecasting, resource planning and scheduling
Quality of Service Framework Design and Delivery
Having a QA system in place is essential to ensure compliance with the requirements of the business. If you need to build one or you’d like to review and improve your existing framework, our Team the perfect choice
Processes Improvement
Our services involve an analysis of your current operational efficiency, targeting process bottlenecks and identifying areas ripe for enhancement. Employing a data-centric methodology, we provide robust support in devising and charting out improved processes for your organization
Data
Defying key KPIs, building reporting DBs and flow from scratch
Recognizing the most important KPIs and business drivers. Constructing dedicated reporting database using ClickHouse. Building user interface in Tableau connected with ClickHouse. Optimizing speed and high compression of existing data to suite reporting purposes
Analytics and ML models
Analysis of historical trends. Forecasting clients behavior and recognizing patterns. Lower churn rates. Salesforce CRM analytics and Einstein Discovery tools professionals
Visualization with Tableau
Creating interactive dashboards and reports with live or on demand data. Embedding of dashboards in in-house systems or designated web-space
Data governance and QA
RLS configuration and governance. Data quality checks and sense checks. Helping dev and BI teams understand business data needs
Clients
Contact
